Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at narrewarrensouth@saltsoftheearth.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at narrewarrensouth@saltsoftheearth.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Taking photos to send to us of the problem is recommended.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Services & Appointments
Change of Mind
We do not provide refunds for change of mind, missed appointments expired session packs, unused sessions, or where a client decides they no longer wish to continue with a service, package, or membership.
Appointment Cancellations
Clients are required to provide at least 4 hours’ notice to cancel or reschedule an appointment.
• Casual appointments cancelled within 4 hours may incur a cancellation fee equal to the full cost of the booked session.
• Clients using prepaid packs who cancel within 4 hours may forfeit one session from their pack.
• Membership clients who cancel within 4 hours may incur a $25 late cancellation fee.
Memberships, Packs & Prepaid Services
Memberships, prepaid packs, promotional offers, and prepaid sessions are non-refundable and non-transferable unless required under Australian Consumer Law.
Unused sessions included in memberships or packs do not carry cash value and cannot be exchanged for cash refunds.
Gift Cards
Gift Card Conditions
Gift cards are non-refundable, not redeemable for cash, valid only for the products, services, or value specified on the gift card, and valid for the period stated on the card.
Lost or stolen gift cards cannot be replaced.